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BOOKINGS

WHEN IS THE HOTEL L’ELYSÉE VAL D’EUROPE OPEN?

The Hotel l’Elysée Val d’Europe is open every day of the year, from January 1st through December 31st.

WHAT ARE THE CHECK-IN AND CHECK-OUT HOURS?

Check in starts at 3:00 pm. Guests must check out by 11:00 am.

You may ask for the Early Check-In. This option will allow you to access your room earlier than normal, depending on rooms’ availability upon your arrival. You will be charged an additional 5€ per extra hour until normal check-in time at 3:00 pm.

You may also ask for the Late Check-Out. This option will allow you to leave your room later than normal, depending on rooms’ availability upon your departure. You will be charged an additional 10€ per extra hour after normal check-out time at 11:00 am.

Please note that we offer luggage storage service on arrival and departure days, for free.

Can I cancel my booking?

This depends on your booking:

  • If you chose a flexible booking, your reservation may be cancelled until noon (12:00 pm) on the day before your arrival.
  • If you chose a non-refundable and non-cancellable booking, you must pay for your booking upfront and you cannot change or cancel your booking.

Do I pay for my stay before I arrive or upon departure?

If you chose a non-flexible booking, the payment is completed upon reservation of your stay. If you chose a flexible booking, a pre-authorization (temporary hold) of the cost of the first night of your stay will be made on your credit card. The entire payment of the stay is requested at check-in.

How much is the deposit?

A credit or debit card will be requested upon your arrival to cover any extra charges you might have during your stay. Otherwise, a deposit of 150€ will be requested in cash.

How much is the tourist tax?

The tourist tax is due upon arrival. The cost is 2.88€ per adult per night. The amount of this tax may change at any time, depending on the laws in force.

Is there a minimum length of stay?

No, there is no minimum length of stay. However, certain periods may require a 2 or 3-day minimum length of stay.

CAN I RESERVE A LONG STAY ON THE HOTEL L’ELYSÉE VAL D’EUROPE WEBSITE?

Requests for long-stay bookings can be directly made to our reservation department: [email protected]

CAN I RESERVE A GROUP BOOKING ON THE HOTEL L’ELYSÉE VAL D’EUROPE WEBSITE?

Yes. Group bookings for 10 people or more can be made to our reservation department by sending an email to: [email protected].

CAN UNACCOMPANIED MINORS STAY AT THE HOTEL L’ELYSÉE VAL D’EUROPE?

No. Each room must accommodate at least one person of legal age.

WHERE CAN I LEARN MORE ABOUT SPECIAL OFFERS AT HOTEL L’ELYSÉE VAL D’EUROPE?

To see all our special offers, visit the Offers page on our website.

RECEPTION

WHAT ARE THE OPENING HOURS OF THE HOTEL L’ELYSÉE VAL D’EUROPE RECEPTION?

Our reception is open 24 hours a day and 7 days a week, ready to help in English or French. Other languages may also be spoken. You can arrive at any time – we are always ready to welcome you.

CAN WE LEAVE OUR LUGGAGE AT THE HOTEL L’ELYSÉE RECEPTION BEFORE CHECK-IN AND AFTER CHECK-OUT? IS THIS A FREE SERVICE?

Yes. We offer luggage storage service on arrival and departure days, for free.

Can we leave our luggage at the Hôtel l’Elysée reception before check-in and after check-out? Is this a free service?

Yes. Please note that we offer luggage storage services on arrival and departure days, for no additional cost.

HOW CAN I CONTACT THE HOTEL L’ELYSÉE VAL D’EUROPE?

You can ask your questions to our team:

ROOMS

How many guests can each hotel room accommodate?

We have several room’s options available:

  • Classic Double and Premium Double Rooms: 2 people (+ 1 infant maximum)
  • Triple Premium Rooms: 3 people (maximum 2 adults + 1 child from 3 to 11 years or 1 adult + 2 children from 3 to 11 years) + 1 infant
  • Classic Quadruple and Premium Quadruple Rooms: 4 people (+1 infant maximum)
  • Junior Suites: 4 people + 2 infants

Please note that the Classic Quadruple and Premium Quadruple Rooms are not equipped to accommodate two infant cots at once.

Are the rooms different sizes?

All our rooms are the same size (24m²) except the Junior Suites, which are bigger (38m²).

HOW MANY BEDS DOES EACH HOTEL L’ELYSÉE VAL D’EUROPE ROOM HAVE?

You can find below the number of beds in each room:

  • Classic Double and Premium Double Rooms: 1 double bed
  • Triple Premium Rooms: 1 double bed and 1 single sofa bed
  • Classic Quadruple and Premium Quadruple Rooms: 2 double beds
  • Junior Suites: 1 double bed and 1 single sofa bed

We are unable to add extra beds in our rooms, aside from infant cots.

WHAT ARE THE ADVANTAGES OF THE PREMIUM ROOMS?

Each Premium Room offers:

  • A refrigerator pre-stocked with 1 bottle of water per person
  • A welcome platter
  • A Nespresso® machine
  • Bathrobes and slippers
  • An iron and ironing board
  • 10% discount at Le George restaurant

DOES HOTEL L’ELYSÉE VAL D’EUROPE HAVE CONNECTING ROOMS?

Yes. We can offer connecting rooms depending on availability. They can be Quadruple Rooms, Classic or Premium; they accommodate from 1 to 8 people (4 people per room). An additional fee will be charged for this type of room.

Please note: To book connecting rooms, you can send a request to our reservation team at [email protected]. Booking connecting rooms is not possible on our website.

CAN YOU PROVIDE AN INFANT COT DURING MY STAY AT THE HOTEL L’ELYSÉE VAL D’EUROPE?

Yes. Please ask for the cot when you reserve your room. This is a free service.

DOES HOTEL L’ELYSÉE VAL D’EUROPE HAVE FACILITIES FOR REDUCED MOBILITY GUESTS?

Yes. In addition to the adapted rooms, 3 kinds of bathroom chairs adapted to your needs are available upon request at the reception or when you book.

DOES HOTEL L’ELYSÉE VAL D’EUROPE HAVE ROOMS THAT CAN ACCOMMODATE REDUCED MOBILITY GUESTS?

Yes. We have 5 rooms that are suitable for reduced mobility guests. Each of these rooms has a double bed, and a large floor-level shower instead of a bathtub.

In addition, 3 kinds of bathroom chairs adapted to your needs are available upon request at the reception or when you book.

Please note: One of our Junior Suites is the only room suitable for reduced mobility guests that can accommodate 4 people + 2 infants.

DO YOU HAVE ROOMS WHERE SMOKING IS PERMITTED?

Smoking is prohibited in our hotel, including every room and common area. A penalty of 150€ will be applied if this rule is not respected.

ARE PETS ALLOWED IN THE HOTEL L’ELYSÉE VAL D’EUROPE?

While guide dogs or service animals are welcome in our hotel, we are unable to welcome dogs, cats, or other pets.

DOES THE HOTEL L’ELYSÉE VAL D’EUROPE PROVIDE BASIC HYGIENE PRODUCTS?

Yes. Shampoo, shower gel and soap are provided in your room. Amenities are also available upon request at the reception.

WHAT ARE THE AMENITIES AVAILABLE UPON REQUEST AT THE RECEPTION?

The following amenities are available upon request at the reception: conditioner, shower cap, earplugs, baby diaper, body cream, shoe glove, sewing kits, dental kit, sanitary pads, comb, condoms, soap bars, tampons, vanity set & manicure etc..

DO THE ROOMS AT HOTEL L’ELYSÉE VAL D’EUROPE INCLUDE BATHTUBS?

All of our rooms offer bathtubs, except rooms that accommodate guests with reduced mobility, which have a large walk-in shower.

DOES THE HOTEL ELYSÉE VAL D'EUROPE HAVE ROOMS WITH BALCONIES?

The Hotel l’Elysée Val d’Europe has no room with balcony.

IS THERE A REFRIGERATOR IN THE ROOM I HAVE RESERVED?

Yes. All our rooms have a small refrigerator. The refrigerators are empty in our standard rooms, but contain 2 water bottles in our Premium rooms.

WHEN ARE THE ROOMS CLEANED?

The rooms are cleaned every day from 10 am to 5 pm by our team of 22 maids and valets. If you do not want our team to clean your room, you can notify it at the reception or by using the “Do not disturb” sign.

In an eco-responsible approach, the Hotel l’Elysée Val d’Europe offers its guests the «Superhero» program!  When you indicate that you do not want our team to clean your room, you earn a super-power: a 5€ discount token valid at our bar Le Diplomate. This token will be left in your room.

DOES THE ROOM CONTAIN WHAT IS NEEDED TO PREPARE TEA OR COFFEE?

Yes. All our rooms have a welcome platter which includes tea, coffee, and a kettle.

ARE BED CLOTHES AND BATH TOWELS INCLUDED IN MY RESERVATION?

Yes. Bed clothes and towels are provided in your room.

IS THERE A HAIR DRYER IN THE ROOM I HAVE RESERVED?

Yes. All our rooms have a hair dryer.

IS THERE AIR CONDITIONNING SYSTEM IN THE ROOM I HAVE RESERVED?

Yes. All our rooms have independent air conditioning and heating system.

IS THERE A WI-FI CONNECTION IN THE ROOM I HAVE RESERVED?

Yes. All our rooms offer free Wi-Fi. The connection does not need any password.

HOW CAN I PERSONALIZE MY ARRIVAL TO THE HOTEL L’ELYSÉE VAL D’EUROPE?

You can personalize your arrival to welcome a loved one, perhaps by adding roses, balloons, or a card; you can send an e-mail a few days in advance to [email protected].

CATERING

WHAT ARE THE HOURS FOR BREAKFAST, LUNCH, DINNER, AND BRUNCH?

At Le George, the Hotel l’Elysée Val d’Europe’s restaurant, you can enjoy:

  • Breakfast from 6:30 am to 10:00 am from Monday to Friday, and from 7:00 am to 11:00 am on Saturday, Sunday and holidays,
  • Lunch from 12:00 pm to 2:00 pm from Monday to Friday (no lunch service on weekends),
  • Dinner from 7:00 pm to 11:00 pm every day,
  • Brunch from 12:00 pm to 3:00 pm on Sundays and holidays.

WHERE CAN I FIND THE MENU OF LE GEORGE AND LE DIPLOMATE?

The menu of our restaurant Le George and our bar Le Diplomate is available on our website, in English and French.

IF BREAKFAST IS NOT INCLUDED IN MY BOOKING, HOW MUCH DOES IT COST?

If breakfast is not included in your booking, the prices are the following:

  • 12.50€ per adult;
  • 8.00€ per child (from 3 to 11 years old).

CAN I ORDER MY BREAKFAST, LUNCH, OR DINNER FROM LE GEORGE BUT EAT IT IN MY ROOM?

Yes, it is possible to order your meal at our restaurant Le George and eat it in your room, depending on the restaurant’s opening hours.

DOES L’HOTEL L’ELYSEE VAL D’EUROPE HAVE A ROOM-SERVICE?

The Hotel l’Elysée Val d’Europe offers room service. It is available during breakfast and dinner hours until 10 pm. You can scan the QR code in your room to see the room-service menu.

ARE LE DIPLOMATE BAR AND LE GEORGE RESTAURANT OPEN TO THE PUBLIC?

Yes. Le Diplomate and Le George are open to our guests and to the general public alike.

DOES LE GEORGE OFFER VEGETARIAN AND VEGAN OPTIONS?

Yes. Our vegetarian and vegan dishes are indicated on our menus by small green pictograms.

DOES LE GEORGE OFFER GLUTEN-FREE OPTIONS?

You will find gluten-free products for breakfast on request, as well as gluten-free dishes in our restaurant.

Can I privatize Le George or Le Diplomate?

Yes. You can privatize all or part of our restaurant and bar for birthdays, weddings, or even professional events. To do so, you can contact us at [email protected].

TRANSPORTS

HOW CAN I GET FROM LOCAL TRAIN STATIONS AND AIRPORTS TO THE HOTEL L'ELYSEE VAL D'EUROPE?

The Hotel l’Elysée Val d’Europe does not provide transportation to or from regional airports or train stations. However, reaching our hotel is convenient by shuttle, train, or taxi. Itineraries are available on our website – click here!

DOES THE HOTEL L’ELYSÉE VAL D’EUROPE HAVE A PARKING LOT?

Yes, our hotel has an underground parking lot with 100 parking spots. Maximum vehicle height for the lot is 1.95 meters. This parking lot is free with any booking made directly on our hotel website or by calling our reservation team. For other bookings, the cost is 10€ per vehicle per night.

What are the parking lot hours?

The parking lot is available 24 hours a day, 7 days a week.

Can Le Diplomate and Le George clients use the parking lot?

Yes. Clients of our bar and restaurant can park their cars in the lot.

CAN I CHARGE MY ELECTRIC CAR AT THE HOTEL L’ELYSÉE VAL D’EUROPE?

Yes. 7 free charging stations are available in our parking lot

DOES THE HOTEL L’ELYSÉE VAL D’EUROPE HAVE A DROP-OFF AREA?

Yes. There is a drop-off area in front of our hotel, only for guests with a disability.

IF I'M TRAVELING FROM LONDON, WHAT TRAIN STATION WILL I ARRIVE INTO?

There are 2 possibilities for guests arriving from London:

  • Marne-la-Vallée Chessy TGV station, close to our hotel
  • Gare du Nord train station, in Paris

To find out how to get from these train stations to our hotel, click here.

CAN I RENT A CAR AT THE HOTEL L’ELYSÉE VAL D’EUROPE?

Our hotel does not offer car rental. However, you can rent a car from companies nearby, and then park your car in our parking lot.

CAN I RENT A BICYCLE AT THE HOTEL L’ELYSÉE VAL D’EUROPE?

Our hotel does not offer bicycle rental. However, you can rent a bicycle from companies nearby, and then park it in our dedicated space.

DISNEYLAND® PARIS

CAN I BUY TICKETS FOR DISNEYLAND® PARIS AT THE HOTEL L’ELYSÉE VAL D’EUROPE WITHOUT RESERVING IN ADVANCE?

The Hotel Elysée Val d’Europe is a partner of Disneyland® Paris, therefore you can buy park tickets at our reception. However, it is strongly recommended to book your Disneyland® Paris tickets in advance, by email at [email protected] or by phone at +33.1.64.63.33.33.

HOW MUCH ARE DISNEYLAND® PARIS TICKETS PRICES AT THE RECEPTION?

Prices vary by season. Disneyland® Paris sets the pricing. To learn more about prices, you can ask to our team!

HOW CAN I GET TO DISNEYLAND® PARIS FROM THE HOTEL L’ELYSÉE VAL D’EUROPE?

There is a free shuttle for our hotel guests, which will take you to Disneyland Paris and back.
You can also use the RER train; only one station separates the parks from our hotel.

  • The shuttle stop is located in front of the Hotel.
  • Coming back from Disneyland, the shuttle stop is located at the Chessy South Station (Chessy Gare Sud), platform F.

Timetables and map

Direction to the shuttle stop location at Disneyland

WHAT IS THE SCHEDULE FOR THE FREE SHUTTLE BETWEEN THE HOTEL L’ELYSÉE VAL D’EUROPE AND DISNEYLAND PARIS?

The full schedule is available here: Timetables and map

WHERE ARE THE SHUTTLE STOPS TO GO FROM THE HOTEL L’ELYSÉE VAL D’EUROPE TO DISNEYLAND PARIS AND BACK?

 

  • The shuttle stop is located in front of the Hotel.
  • Coming back from Disneyland, the shuttle stop is located at the Chessy South Station (Chessy Gare Sud), platform F.

Timetables and map

Direction to the shuttle stop location at Disneyland

PARIS

WHAT ARE THE PRICES FOR A RER REGIONAL TRAIN TICKET TO PARIS?

If you want to go to Paris from the Hotel l’Elysée Val d’Europe, you can buy a RER ticket:

  • the price is 5€ for a single ticket and 4€ per ticket for a book of 10 tickets.
  • the reduce rate tickets is 2.50€ for a single ticket and 2€ per ticket for a book of 10 tickets.

WHAT ARE THE PRICES FOR A TAXI RIDE TO PARIS?

If you are planning to visit Paris from our hotel, you can take a taxi for about 105– €110€.

WHAT TIME DOES THE LAST RER TRAIN LEAVE PARIS FOR VAL D’EUROPE?

Every day of the week, the last RER from Paris (Charles de Gaulle-Etoile station) to Val d’Europe leaves at 00:39 am.

WHAT TIME DOES THE LAST RER TRAIN LEAVE DISNEYLAND FOR PARIS? Every day of the week, the last RER from Disneyland (Marne-La-Vallée Chessy station) to Paris leaves at 00:20 am.

Every day of the week, the last RER from Disneyland (Marne-La-Vallée Chessy station) to Paris leaves at 00:20 am.

PROFESSIONALS AND RECRUITMENT

Where can I apply for an internship or a job?

WHERE CAN I APPLY FOR AN INTERNSHIP OR A JOB?
You can send your application to [email protected].

Our job offers are available on the Recruitment Page of our website.

CAN I ORGANIZE A CONFERENCE OR SEMINAR AT THE HOTEL L’ELYSÉE VAL D’EUROPE?

Yes. Our hotel features multiple meeting rooms. For more information, contact our Sales department:

DO YOU OFFER REDUCED RATES FOR TRAVEL AGENTS?

We do offer reduced rates for travel agents, depending on availability. You can contact our reservation department for more information at [email protected].

I AM A BLOGGER AND I AM INTERESTED IN A PARTNERSHIP. WHO SHOULD I CONTACT?

Please contact us at [email protected].

DIVERS

DOES THE HOTEL L’ELYSÉE VAL D’EUROPE HAVE A POOL, A SPA, A JACUZZI, AND A FITNESS CENTRE?

The Hotel l’Elysée Val d’Europe does not offer these equipments.  However, you can spend a relaxing moment during your stay at the Aquatonic spa, located a few minutes by bus from our hotel (Bus 43 – Bois de Loselet stop).

CAN I DO LAUNDRY DURING MY STAY?

We partner with a laundry service. You will find a laundry bag in your room. You can drop it at the reception before 8:00 am each morning. Your laundry will be returned to you later the same evening. This service is not available on Sundays and is subject to an extra charge. (Rates are available in your room).

ARE IRONS AND IRONING BOARDS AVAILABLE DURING MY STAY?

Yes. Irons and ironing boards are available to you free of charge.  Irons and ironing boards are available in our Premium rooms and Junior Suites. Guests in Classic rooms may ask the reception.

DOES HOTEL L’ELYSÉE VAL D’EUROPE HAVE A CONCIERGE?

Our hotel does not employ a concierge but our reception team will have the pleasure to meet your needs! For all requests, you can contact us:

DOES HOTEL L’ELYSÉE VAL D’EUROPE HAVE ELEVATORS?

Yes. We have two elevators that go to every floor of our hotel. You can operate the elevators only by using your room key.

CAN I SEND A PACKAGE OR LETTER TO HOTEL L’ELYSÉE VAL D’EUROPE BEFORE I ARRIVE?

Yes, you can send packages or letters to the hotel before your arrival. You should alert the reception team and write your name and the expected arrival date on your package.
Our address is:

Hôtel l’Elysée Val d’Europe

7 cours du Danube

77700 Serris

FRANCE

What is the weather like in Serris?

The climate in the Paris region, which includes Serris, is temperate. This means:

  • Summers can be quite hot
  • Winters are generally cold
  • Occasional rain all year long

No matter when you visit, remember to bring rain gear so you can stay dry and enjoy your experience!

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