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BOOKINGS

When is the Hôtel l’Elysée open for bookings?

The Hôtel l’Elysée is open every day of the year, from January 1st through December 31st.

What are the check-in and check-out hours?

Guests may check in beginning at 3:00 pm. Guests must check out by 11:00 am.

Guests may opt for Hôtel l’Elysée’s Early Check-in option. This option will allow you to access your room earlier than normal, depending on room availability upon your arrival. Guests will be charged an additional €5 per hour until normal check-in time at 3:00 pm.

Guests may also opt for Hôtel l’Elysée’s Late Check-out option. This option will allow you to leave your room later than normal, depending on room availability upon your departure. Guests will be charged an additional €10 per hour after normal check-out time at 11:00 am.

Please note that we offer luggage storage services on arrival and departure days, for no additional cost.

Can I cancel my booking?

This depends on your booking. If you opted for flexible booking, your reservation may be canceled up until noon (12:00 pm) on the day before your scheduled arrival. If you opted for a non-flexible booking, you must pay for your booking up front and these costs are non-refundable.

Do I pay for my stay before I arrive or upon departure?

If you opted for a non-flexible booking, the payment is completed upon reservation of your stay. If you opted for a flexible booking, a pre-authorization (temporary hold) will be made with the card used at time of reservation. The amount is equal to the cost of the first night o your stay.

How much is the deposit?

The deposit is €100 per room. A credit or debit card will be requested upon your arrival to cover any incidental charges you might accrue during your stay.

How much is the tourist tax?

The tourist tax is payable upon arrival.  The cost is €2.88 per adult per night. Please note that our prices include VAT.

Is there a minimum length of stay?

No, there is no minimum length of stay. However, certain periods may require a 2- or 3-day minimum length of stay depending on demand.

Can I reserve a long stay on the Hôtel l’Elysée website?

Yes. Requests for long-stay bookings can be made to our Bookings department by e-mailing [email protected].

Can I reserve a group booking on the Hôtel l’Elysée website?

Yes. Group bookings for 10 people or more can be made to our Bookings department by e-mailing [email protected].

Can unaccompanied minors stay at the hotel?

No. Each booking must include at least one person of legal age.

I have received a Smartbox gift. Can I combine Smartboxes to book my room at the Hôtel l’Elysée?

Yes. Please note however that prices may vary depending on time of year and availability.

Where can I learn more about special offers at Hôtel l’Elysée?

To browse all our special offers, visit the Offers page on our website.

RECEPTION

When is the hotel reception open?

Our reception is open 24 hours a day and 7 days a week, ready to help in English or French. Other languages may also be available. You can arrive at any time – we are always ready to welcome you.

What are the opening times of the hotel reception?

The reception is open 7 days 7, 24, 24 hours.

The entire facility staff is multilingual.

Can we leave our luggage at the Hôtel l’Elysée reception before check-in and after check-out? Is this a free service?

Yes. Please note that we offer luggage storage services on arrival and departure days, for no additional cost.

How can I contact the hotel?

Our receptionists are ready to answer your questions:

ROOMS

How many guests can each hotel room accommodate?

We have several room options available:

  • Double and Premium Double Rooms: 2 people (+2 infants maximum)
  • Triple Premium Rooms: 3 people (+2 infants maximum)
  • Quadruple and Premium Quadruple Rooms: 4 people (+2 infants maximum)
  • Junior Suites 4 people (+2 infants maximum)

Please note that the Quadruple and Premium Quadruple Rooms are not equipped to accommodate two infant cots at once.

Are the rooms different sizes?

All our rooms are the same size except the Junior Suites, which are bigger.

How many beds does each hotel room have?

We have several options available:

  • Double and Premium Double Rooms: 1 double bed
  • Triple Premium Rooms: 1 double bed and 1 single pullout bed
  • Quadruple and Premium Quadruple Rooms: 2 double beds
  • Junior Suites: 1 double bed and 1 single pullout bed

We are unable to add extra beds in our chambers, aside from infant cots.

What is the advantage of the Premium rooms?

Each Premium room offers:

  • A refrigerator pre-stocked with 2 water bottles
  • A welcome platter
  • A Nespresso® machine
  • Bathrobes and slippers
  • 10% discount on Le George restaurant for guests

Does Hôtel l’Elysée have conjoining rooms?

Yes. We can offer you conjoining rooms depending on availability. These types of rooms incur a surcharge.

Can you provide an infant cot during my stay at Hôtel l’Elysée?

Yes. Please ask for the cot when you reserve your room. This is a free service.

Does Hôtel l’Elysée have rooms that can accommodate limited-mobility guests?

Yes. We have 4 rooms that are suitable for reduced-mobility guests. Each of these rooms has a double bed. The bathroom in these rooms has a large floor-level shower instead of a bathtub.

Please note that one of our Junior Suites is the only room suitable for reduced-mobility guests that can accommodate 4 people and 2 infants.

Do you have rooms where smoking is permitted?

Smoking is prohibited in our hotel, including every room and common area.

Are pets allowed in the hotel?

While guide dogs are welcome in our hotel, we are unable to welcome your friendly dogs, cats, or other animals.

Does Hôtel l’Elysée provide basic hygiene products?

Yes. Should you require shampoo, conditioner, toothpaste, soap, cotton buds, or other basic hygiene products, please ask a receptionist at the front desk.

Do the rooms at Hôtel l’Elysée include bathtubs?

All of our rooms offer bathtubs, except rooms that accommodate guests with limited mobility.

Do rooms at Hôtel l’Elysée have balconies?

None of the rooms at Hôtel l’Elysée have balconies.

Is there a refrigerator in the room I have reserved?

Yes. All our rooms have a small refrigerator. The refrigerators are empty in our standard rooms, but contain 2 water bottles in our Premium rooms.

Does the room contain supplies for tea or coffee?

Yes. All our rooms have a courtesy corner, which includes tea, coffee, and a kettle.

Are bath towels included in my reservation?

Yes. All towels are provided in your room.

Is there a hair dryer in the room I have reserved?

Yes. All our rooms have a hair dryer.

Is there climate control in the room I have reserved?

Yes. All our rooms offer climate control.

Is there Wi-Fi in the room I have reserved?

Yes. All our rooms offer free Wi-Fi. You will receive login information upon arrival.

How can I personalize my welcome to the Hôtel l’Elysée?

If you would like to personalize your welcome or the welcome of a loved one, perhaps by adding roses, helium balloons, or a card, please send an e-mail a few days in advance to [email protected].

DINING

What are the hours for breakfast, lunch, diner, and brunch?

Le George, the Hôtel l’Elysée’s restaurant, you can enjoy:

  • Breakfast from 6:30 am to 10:00 on Monday-Friday, and 7:00 am to 11:00 am on Saturday, Sunday, and holidays;
  • Lunch from 12:00pm to 2:00pm on Monday-Friday (no lunch service on weekends);
  • Dinner from 7:00 pm to 11:00pm every day;
  • Brunch from 12:00pm to 2:00pm on Sundays and holidays.

Where can I find the menu for Le George and Le Diplomate?

The menus for our restaurant Le George and our bar Le Diplomate are available on our website, in English and French.

If breakfast is not included in my booking, how much does it cost?

If breakfast is not included in your booking, the prices are as follows:

  • €12.50 for adults
  • €8.00 for children from 3 to 11 years old

Can I order my breakfast, lunch, or dinner from Le George but eat it in my room?

Yes, our hotel offers room service. Room service is available during breakfast and dinner hours, until 10:00 pm. It is not available during lunch. The room service menu is available in your room.

Are Le Diplomate bar and Le George restaurant open to the public?

Yes. Le Diplomate and Le George are open to our guests and the general public alike.

Does Le George offer vegan options?

Yes. Le Diplomate and Le George are open to our guests and the general public alike.

Does Le George offer gluten-free options?

Yes. We offer gluten-free bread at breakfast, and gluten-free pasta in our restaurant.

Can I privatize Le George or Le Diplomate?

Yes. You can privatize all or part of Le George and Le Diplomate for birthdays, weddings, or even professional events. To do so, please contact us at [email protected].

TRANSPORTATION

How can I get from local train stations and airports to the hotel?

Hôtel l’Elysée does not provide transportation to or from regional airports or train stations. However, reaching our hotel is convenient by shuttle, train, or taxi. Itineraries are available on our website – click here!

Does Hôtel l’Elysée have a parking lot?

Yes, our hotel has an underground parking lot with 100 parking spots. Maximum vehicle height for the lot is 1.95 meters. This parking lot is free with any booking made directly on our hotel website. For other bookings, the cost is €10 per vehicle per night.

What are the parking lot hours?

The parking lot is available 24 hours a day, 7 days a week.

Can Le Diplomate and Le George clients use the parking lot?

Yes. Clients of our bar and restaurant can park their cars in the lot.

Can I charge my electric car at Hôtel l’Elysée?

Yes. A free charging station is available in our parking lot.

Does Hôtel l’Elysée have a drop-off area?

Yes. There is a drop-off area in front of our hotel for guests with a disability.

If I'm traveling from London, what train station will I arrive into/

There are 2 possibilities for guests arriving from London:

  • Gare du Nord train station, in Paris
  • Gare TGV de Marne-la-Vallée Chessy, close to our hotel

To find out how to get from these train stations to our hotel, click here.

Can I rent a car at Hôtel l’Elysée?

Our hotel does not offer car rental. However, you can rent a car from companies nearby, and then park your car in our parking lot.

Can I rent a bicycle at Hôtel l’Elysée?

Our hotel does not offer bicycle rental.

DISNEYLAND® PARIS

Can I buy tickets for Disneyland Paris at the hotel without reserving in advance?

Because Hôtel Elysée Val d’Europe is a partner of Disneyland Paris, you can buy tickets for the parks at our reception. You do not need to reserve in advance, except for special events such as evening events for Halloween or Christmas.

How much do Disneyland Paris tickets cost at reception?

Prices vary by season. Disneyland Paris sets the pricing. To learn more about prices, please ask at our reception when you arrive!

How can I get to Disneyland Paris from the Hôtel l’Elysée?

There is a free shuttle for our hotel guests, which will take you to Disneyland Paris and back again. You can also take the RER regional train. The resort is just one stop from our hotel.

What is the schedule for the free shuttle between Hôtel l’Elysée and Disneyland Paris?

The full schedule is available on the shuttle website: click here.

Where are the shuttle stops located for the Hôtel l’Elysée-Disneyland Paris shuttle?

The shuttle stop is directly in front of our hotel. In the other direction, the shuttle stop is just outside the Marne-la-Vallée Chessy train station, next to Disneyland Paris.

PARIS

What are the prices for an RER regional train ticket to Paris for an adult?

If you are planning to visit Paris from our hotel, you can buy a full-price adult RER ticket for €10.65

What are the prices for a reduced rate RER regional train ticket to Paris?

If you are planning to visit Paris from our hotel, you can buy a reduced rate adult RER ticket for €5.25

What are the prices for a taxi ride to Paris?

If you are planning to visit Paris from our hotel, you can take a taxi for around €60.00 – €90.00

What time does the last RER train leave Paris for Val d’Europe?

Every day of the week, the last RER from Paris to Val d’Europe leaves at 12:40 am.

FOR PROFESSIONALS

Where can I apply for an internship or a job?

Are you interested in a career in hospitality or restaurants? Any time of year, please send your application to [email protected].

Can I organize a conference or seminar at Hôtel l’Elysée?

Yes. Our hotel features multiple meeting rooms. For more information, contact our Sales department:

Do you offer reduced rates for travel agents staying at Hôtel l’Elysée?

We do offer reduced rates for travel agents, depending on availability. Please contact our Bookings department for more information at [email protected].

I am a blogger and I am interested in a partnership. Who should I contact?

Please contact us at [email protected].

MISCELLANEOUS

Does the Hôtel l’Elysée have a pool, a spa, a Jacuzzi, and a gym?

The Hôtel l’Elysée does not offer these amenities.  However, you can book a relaxing visit to Aquatonic, just a few minutes’ walk from our hotel.

Can I do laundry during my stay?

We partner with a laundry service.  You will find a laundry bag in your room. You can drop off your clothes to be washed at reception before 8:00 am each morning.  Your laundry will be returned to you later the same evening.  This service is not available on Sundays, and is subject to a surcharge.

Are irons and ironing boards available during my stay?

Yes. Irons and ironing boards are available to you free of charge.  Irons and ironing boards are readily available in our Premium rooms. Guests in other rooms should inquire at reception.

Does Hôtel l’Elysée have a concierge?

No, we do not have a concierge. For any additional questions, please contact us:

Does Hôtel l’Elysée have elevators?

Yes. We have 2 elevators that go to every floor of our hotel. You can operate the elevators by using your room key.

Can I send a package or letter to Hôtel l’Elysée before I arrive?

Yes, you can send packages or letters to the hotel before your arrival. You should alert the reception team, and give them your name and the expected arrival date of your package.  Our address is:

Hôtel l’Elysée Val d’Europe

7 cours du Danube

77700 Serris

FRANCE

What is the weather like in Serris?

The climate in the Paris region, which includes Serris, is temperate. This means:

  • Summers can be quite hot
  • Winters are generally mild
  • Occasional rain all year long

No matter when you visit, remember to bring rain gear so you can stay dry and enjoy your experience!

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